Category: Employee Engagement

Please Note: Resources are listed in date order with most recent listed first.

• Increasing transformational leadership through enhancing self-efficacy

  Researchers had 118 managers in an Australian retail travel business write expressively about their own self-efficacy in transformational leadership. Writing about positive transformational leadership experiences seems to lead to an increase in self-efficacy. As well, participants who are higher in emotional intelligence show a greater increase in both self-efficacy and leadership test scores. Expressive writing is a low-cost activity that could be used as part of a training program to increase transformational leadership. This study also offers further support for the importance of hiring emotionally sensitive individuals (Mayer four-branch model of emotional intelligence).

  Type: study

• On the costs and benefits of emotional labour: a meta-analysis of three decades of research

  A meta-analysis of 95 independent studies looking at the impact that emotional labour (displaying specific emotions while hiding inappropriate emotions) has on a variety of employee outcomes. The researchers find that surface acting (superficially covering up negative emotions) relates positively to exhaustion, psychological strain, bodily complaints and depersonalization among other negative outcomes. While a causal relationship has not yet been determined, this relationship was found across a variety of different studies. With the increasing focus on service in the modern economy, it is essential that workplace policies support service delivery. This support can come in the form of training, understanding job fit, and selecting personnel for whom emotional labour is less emotionally draining.

  Type: study

• Meeting Design Characteristics and Attendee Perceptions of Staff/Team Meeting Quality

  Using a survey format, 367 participants rated eighteen “best practice” meeting design characteristics in relation to perception of meeting quality. Nine of the meeting design principles are significant predictors of perceived meeting quality with four relating to the physical environment. This study shows a relationship between a large array of controllable factors and meeting quality offering managers wishing to improve their meeting quality several ways to accomplish this goal.

  Type: study

• Do benefits make a difference?

  An article discussing the role that benefits play in employee decision-making, a key finding is that benefits do not make up for low wages.

  Type: article

• A new, validated measure of thriving at work

  An article introducing a new measure to gauge employee thriving in the workplace.

  Type: guide